Bakery Sales Terms & Collection Policy
1. Orders
All orders are subject to availability and confirmation by the bakery. We reserve the right to refuse or cancel orders at our discretion.
Orders may be placed:
In-store
By telephone
Via email
Through our website or social media channels (where applicable)
Customers are responsible for ensuring all order details are correct before confirming their purchase.
2. Payment
Full payment may be required at the time of ordering for:
Celebration cakes
Custom orders
Large catering orders
Seasonal or special event items
We accept payment by:
Cash
Debit/Credit Card
Approved digital payment methods
Orders will not be prepared until payment or deposit requirements are satisfied.
3. Collection Policy
All products are sold for customer collection from our store only.
Customers must collect orders:
On the agreed date
During stated collection hours
Please bring your order confirmation or provide the name used for the booking when collecting.
If you are running late, please contact us as soon as possible.
4. Uncollected Orders
Orders not collected on the agreed collection date may be discarded due to the perishable nature of baked goods.
Refunds or replacements will not normally be offered for:
Missed collections
Late collections
Unclaimed orders
We reserve the right to dispose of products after the collection window has passed.
5. Cancellations & Refunds
Standard Orders
Orders may be cancelled with at least 48 hours’ notice for a full refund.
Custom & Celebration Orders
Custom orders require advance preparation and are therefore subject to the following:
7+ days’ notice: full refund
3–6 days’ notice: partial refund may apply
Less than 72 hours’ notice: non-refundable
Refunds are processed using the original payment method where possible.
6. Allergens & Dietary Information
Our products are prepared in kitchens that handle:
Gluten
Dairy
Eggs
Nuts
Sesame
Soy and other allergens
While we take reasonable precautions, we cannot guarantee any product is completely free from allergens or cross-contamination.
Customers with allergies or dietary requirements must inform us before ordering.
7. Product Appearance
As many of our items are handmade, slight variations may occur in:
Colour
Decoration
Size
Finish
Product photographs are for illustration purposes only.
8. Storage & Consumption
For best quality:
Consume products within the recommended timeframe
Store products according to any instructions provided
The bakery is not responsible for deterioration caused by improper storage after collection.
9. Custom Designs
Where customers provide images, logos, or design requests, the customer confirms they have permission to use those materials.
We reserve the right to decline offensive, inappropriate, or copyrighted designs.
10. Liability
Our liability is limited to the value of the purchased goods.
We are not liable for:
Indirect or consequential losses
Delays caused by circumstances beyond our control
Damage occurring after collection
11. Contact Information
For questions regarding orders, collections, or cancellations, please contact us directly during business hours.